Updated the 01/01/2024

Article 1 - Purpose
These terms govern sales by DolceVitaDog SAS
Headquarters: 19 rue des docteurs Dardel, 27140 Gisors, France
SIRET Number: 91786273200018
Registered at the RCS Evreux with a share capital of 1000€
Intracommunity VAT Number: FR29917862732
Contact: contact@dolcevitadog.com
Declared to the CNIL under number 2089288 v 0
Website hosted by OVH.com
OVH Groupe SA, registered at the RCS of Lille under number 537 407 926, located at 2, rue Kellermann, 59100 Roubaix

Article 2 - Prices
Our product prices are indicated in euros, including VAT. DolceVitaDog SAS reserves the right to modify its prices at any time. However, these changes will not apply to orders that have already been validated, which will be invoiced based on the rate in effect at the time of their validation.

Article 3 - Orders
You can place an order:
- Online: https://www.dolcevitadog.com
Contractual information is presented in French or English and will be confirmed at the latest at the time of your order validation.
DolceVitaDog SAS reserves the right not to record a payment and not to confirm an order for any reason, especially in the case of technical problems, difficulties concerning the order, or past disputes with a customer.

Article 4 - Validation of your order
Any order made on the DolceVitaDog.com website implies unconditional acceptance of these General Terms of Sale. Validating your order is considered as a digital signature that signifies your full agreement with these terms. A detailed summary of your order along with the General Terms of Sale will be sent to you by email for confirmation.

Article 5 - Payment
Validating your order implies your obligation to pay the indicated price. Payment for your purchases can be made either by credit card or bank transfer.

Article 6 - Delivery
Delivery is carried out either to the delivery address indicated during the order for home delivery, or to the selected relay point. In case of home delivery, if the package is too large for the mailbox or if the recipient is absent, the carrier is authorized to leave the package at the nearest relay point or post office. Delivery times are indicative, and DolceVitaDog is not responsible for any delivery delays.

Article 7 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay any penalty. To exercise your right of withdrawal, you must send us an email clearly expressing your intention to withdraw before the expiry of the deadline. Simply returning the goods without declaration or refusing to take delivery are not sufficient to express your intention to withdraw. Please return the products to the following address:


DolceVitaDog
19 rue des docteurs Dardel
27140 Gisors
France


Products must be returned in their original and complete condition to be eligible for a full refund. If the returned product shows signs of wear, a discount of 10 to 60% will be applied based on the degree of wear observed. In case of significant damage rendering the product unsellable, no refund will be granted. Return costs are the responsibility of the customer. It is recommended to return the product in its original packaging to avoid any damage during transport.

In case of exercising the right of withdrawal, DolceVitaDog SAS will refund the amounts paid, within 14 days following the receipt of your request and the article/order using the same means of payment or another means of payment as used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The provision of services fully executed before the end of the withdrawal period and whose execution began after prior express consent of the consumer and express waiver of their right of withdrawal.
- The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made according to the consumer's specifications or clearly personalized (specific supplier order)
- The supply of goods that are likely to deteriorate or expire rapidly (e.g. chew treats)
- The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other

items;
- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to these publications.
- Transactions concluded during a public auction.
- The supply of digital content not supplied on a tangible medium whose execution began after prior express consent of the consumer and express waiver of their right of withdrawal. (Ex: VOD)
- Remote purchase of tickets from a ticket office for an event.

Article 8 - Liability
The products offered comply with current French legislation. DolceVitaDog SAS cannot be held responsible for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order.
DolceVitaDog SAS cannot be held responsible for damages resulting from improper use of the products sold.
Finally, the responsibility of DolceVitaDog SAS cannot be engaged for all the inconveniences or damages inherent in the use of the Internet network, including a service interruption, external intrusion, or the presence of computer viruses.

Article 9 - Product Warranty
Products sold by DolceVitaDog benefit from a warranty in accordance with the manufacturer's warranty policy, limited to malfunctions attributable to the manufacturing process. This warranty exclusively covers defects in materials, manufacturing, or design occurring during normal use of the product, during the specified warranty period.

For any warranty claim, the customer is required to provide proof in the form of photos and/or videos clearly detailing the alleged defect. These evidential elements are essential for an initial evaluation of the problem.

Furthermore, DolceVitaDog reserves the right to request an expert assessment of the defective product to confirm the nature and cause of the malfunction. This assessment will be carried out by a professional designated by DolceVitaDog or by the product manufacturer. The customer must make the product available for this assessment, in accordance with the instructions provided by DolceVitaDog.

It is important to note that the warranty does not cover damage or defects resulting from normal use, normal wear and tear, aging alteration, or accidental damage. Damages resulting from misuse, negligence, inadequate maintenance, unauthorized modifications, or any use not in accordance with the manufacturer's instructions are also excluded from the warranty.

In case of a confirmed defect covered by the warranty, DolceVitaDog will, at its discretion, repair or replace the product. This warranty does not alter the legal rights of the consumer under applicable legislation regarding the warranty of consumer goods.

Article 10 - Intellectual Property
All elements of the DolceVitaDog site are and remain the intellectual and exclusive property of DolceVitaDog SAS. No one is authorized to reproduce, exploit, redistribute, or use for any title whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hyperlink is strictly prohibited without express written agreement of DolceVitaDog SAS.

Article 11 - Personal Data
DolceVitaDog SAS reserves the right to collect personal information and personal data about you. They are necessary for the management of your order, as well as to improve services and information we send you.
They can also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, and payment.
These informations and data are also kept for security purposes, to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify, and oppose personal information and personal data about you, directly on the website.
DolceVitaDog is declared to the CNIL under number 2089288 v 0.

Article 12 - Archiving Proof
DolceVitaDog SAS will archive invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of DolceVitaDog SAS will be considered by all concerned parties as proof of communications, orders, payments, and transactions between the parties.

Article 13 - Events and Ticketing
In accordance with Article L.221-28, paragraph 12 of the Consumer Code, tickets are not subject to a right of withdrawal. All orders are firm and final.
A ticket cannot be returned, exchanged, or refunded, even in case of loss or theft.
In the event of a postponed event, transferring your ticket to a new date constitutes a new sales contract. The transfer is firm and final and will be subject to the same conditions regarding the right of withdrawal.
DolceVitaDog reserves the right to cancel or refuse any order from a Client with whom there exists a dispute relating to the payment of a previous order.

Article 14 - Complaint Procedure
In case of defect, losses, or missing items, the client must submit a detailed complaint, including photos or videos if possible, to DolceVitaDog within 48 hours after delivery. This complaint must include a precise description of the problem and any relevant evidence.

Article 15: Advertising and Merchandising
Any use of logos, advertising photos or marketing must be requested in advance from DolceVitaDog. Artistic creations may not be modified, distorted, or adapted (cropping, cutting out, inappropriate captioning...) without the authorization of its author or rights holders (Article L 122-4 of the Intellectual Property Code).

Article 16: Videos (VOD) and Online Events
Online events are governed by the DADVSI law and under the Intellectual Property Code. (Articles 331-5 and 335-3-1 of the Intellectual Property Code).
The client commits to strictly private use. In the case of piracy, illegal distribution, or downloading of the video in any form.
Article 323-1 of the Criminal Code punishes 'the act of fraudulently accessing or remaining in all or part of an automated data processing system'. The penalty incurred is 2 years imprisonment and a 30000€ fine. This can be increased to 3 years imprisonment and a 45000€ fine when it results in 'either the deletion or modification of data contained in the system, or an alteration of the functioning of this system'.

Article 17 Modification of the T&CsDolceVitaDog reserves the right to modify these General Terms and Conditions of Sale (T&Cs) at any time. Any modification will be effective immediately after its publication on the company's website. 
It is the client's responsibility to regularly consult the T&Cs to stay informed of these modifications. Continued use of the site after any modification constitutes the client's acceptance of the new T&Cs. If the client does not accept the new conditions, they have the right to stop using the services and products of DolceVitaDog.
Orders placed before the modification of the T&Cs will be governed by the conditions in force at the time of the conclusion of the order.

Article 18 - Applicable Law in Case of Disputes
The language of this contract is French. These terms of sale are subject to French law. In case of dispute and in the absence of an amicable resolution, the dispute will be brought before the Evreux Commercial Court.
For the EU, there is the RLL in relation to disputes: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show…"