At DolceVitaDog, we are dedicated to your satisfaction and the well-being of your four-legged companion. We understand that sometimes a product may not fully meet your expectations. That's why we offer a flexible return and exchange policy.

Return and Exchange Conditions

  • Return Period: You have 14 days after the delivery of your order to request a return or an exchange.
  • Exceptions: Please note that food products are not eligible for return or exchange due to health and safety standards.
  • Return Procedure: To initiate a return or exchange, please send us an email within 14 days following delivery, clearly stating your desire to withdraw. Returning items without an explicit declaration or refusal of receipt will not be considered as a valid retraction request.
  • Return Address: All returns must be sent to the following address:

    DolceVitaDog
    19 rue des docteurs Dardel
    27140 Gisors
    France

Return Process

  • Contact Us: Send us an email to express your wish to return or exchange a product.
  • Package Preparation: Carefully pack the product in its original packaging.
  • Include Invoice or Order Number: Place a loose paper or post-it note in the package indicating your invoice or order number, with the word "EXCHANGE" or "RETURN". For example: "INVOICE NO. 2024-125 EXCHANGE SIZE S PURPLE".
  • Shipping: Send your package to our return address.
  • Reception Confirmation: We will inform you once we have received your package.
  • Processing: Returns and exchanges are processed within 2 weeks after receipt.